Attendance

ATTENDANCE POLICIES
Your student's lesson time is reserved exclusively for them, at the same time every week, for the full school year.

Need to miss an in-studio lesson? Here are your options:

Switch to Online

Confirm before 2:00 pm

Online and in-studio lessons may be freely exchanged ANY week for ANY reason. Will take place at the regular scheduled lesson time.

Video Exchange

Use the chat in Practice Space app
Confirm before 2:00 PM

Send videos of your student's assignments BEFORE their regular scheduled time. The lesson time is used to view and send feedback.

Reschedule

For severe illness only
Maximum 2 per student
Must notify by 9:00 AM
Available on Theory Club weeks, or Catch-Up Week (see studio calendar.) Unused lessons expire January 1/April 1/June 30.

FREQUENTLY ASKED QUESTIONS:

I SCHEDULED A CONFLICTING ACTIVITY. WHAT CAN I DO?

Use Video Exchange (send videos in the chat of Practice Space app before your student's scheduled lesson time.) It is not possible to reschedule lessons missed due to parties, sports events/practices, vacations, school activities/field trips, extra-curricular activities, doctor/dentist appointments, etc.

MY STUDENT IS ILL OR HAS AN INJURY. WHAT SHOULD I DO?

For illness: please cancel the in-studio lesson if the student is sick. Online lessons are available if they feel able to learn. Rescheduling (maximum 2 per year) or Video Exchange are available if they are feeling too unwell to concentrate.
Hand/arm injuries: if the student has one functioning hand/arm lessons will continue as scheduled. This is a great time to focus on new concepts and skills that do not need two hands.
IMPORTANT: notify by 9:00 AM to qualify for rescheduling. Online or Video Exchange available if notified after 9:00 AM.
If the student is ill when they arrive at the studio (fever, vomiting, pink eye, heavy cough, etc.) the lesson will be cancelled immediately and will not be rescheduled or credited.

I WILL BE AWAY DURING THE SCHOOL YEAR. WHAT ARE MY OPTIONS?

Online lessons are available if your student is able to attend at their regular lesson time. If you will not have access to a piano I can prepare a "no piano" lesson with 24 hour notice.
Video Exchange is available if your student has progress to share, but cannot meet at their regular lesson time.
Lesson spots cannot be held for students who are absent without payment. For absences of 4 or more consecutive weeks during the school year, you may hold your lesson time by paying 50% of the tuition for that time.

What if my teacher cancels? What about pandemics or snow days?

In most cases, lessons will move Online.
If this is not possible due to power outages or teacher emergency, lessons may be rescheduled to Teacher Catch-Up Week (see studio calendar), one-hour Group Classes, or credited forward.

OH NO, I'M GOING TO BE LATE! (OR I FORGOT...)

If you will be late, please text. The lesson will end at the scheduled time, in respect for the next student.
Student lateness, no-shows, or same-day cancellations will not be rescheduled or refunded.

WHAT ABOUT LONG WEEKENDS AND PRO-D DAYS?

No private lessons following MONDAY long weekends. Students will attend Theory Club group class.
The studio is closed during Christmas Break and March Break. See studio calendar for details.
Private lessons follow the regular teaching schedule for all other holidays and Pro-D days.

ARE CATCH-UP CLASSES AVAILABLE FOR THEORY CLUB?

Rescheduling to a private lesson is not available for missed group classes. There are multiple options available; you may sign your child up for any class that is suitable for their age/level. You may also alter your sign-up to a different class if an emergency arises, space permitting.

I NEED TO WITHDRAW FROM PIANO LESSONS. WHAT HAPPENS NOW?

PLEASE NOTE: Our contract agreement is for the full school year. Your student's spot has been reserved for them for that whole time. However, sometimes things do happen that make it difficult to continue. Here's what you can do:

First, contact your teacher as soon as you know there is a problem. If it is a matter of motivation, scheduling, or finances there may be ways to make it possible to continue piano lessons. You never know until you ask!
If you must withdraw mid-year, four lessons notice is required. Tuition must be paid for those four weeks, whether or not the student attends the lessons. It is always my preference to teach the student right to the end, so that we can finish well and celebrate their musical progress together.
No withdrawals are accepted after April 15. You will be responsible for the remaining time in your contract, except in the case of health emergency (doctor's note required) or moving to a new city.